𝐇𝐨𝐰 𝐌𝐮𝐜𝐡 𝐈𝐬 𝐀 𝟗𝟐𝟓 𝐒𝐢𝐥𝐯𝐞𝐫 𝐁𝐫𝐚𝐜𝐞𝐥𝐞𝐭 𝐖𝐨𝐫𝐭𝐡?

 

 

FAQ

• What makes Chicute special?

Chicute isn't just a jewelry brand—it's a tribute to your one-of-a-kind glow! 💫 Created by a bold, female-led team of artists and free spirits, we design 925 sterling silver jewelry that fuses sleek minimalism with enchanting charm.

• Is it real silver?

Yasss! All our pieces are made with sterling silver (92.5% pure silver, baby!), stamped with a "925" hallmark. We'll even throw in a certification card if you ask nicely.

• Will it tarnish?

Our pieces are plated with rhodium (like white gold!) to fight tarnish. But let’s be real—sweat, perfume, or leaving it in the shower will speed up aging. Just wipe it down after wearing and store it airtight.

• How to care for it?

Keep it dry, avoid chemicals, and polish gently with a microfiber cloth. For deep cleaning, dip it in silver cleaner or scrub with baking soda + water (old toothbrush works!).

• Ring sizing?

Wrap a string around your finger, mark where it overlaps, and measure in mm. Match to our size chart.

• Do you offer customization/engraving services?

Yes, we provide personalized engraving on select items to make your jewelry truly unique. Please note that each customized product incurs an additional fee of $4.99 for the engraving service. Additionally, customized products are not eligible for return or exchange. If you'd like to proceed with a custom order, kindly contact our customer service team with your specific requirements.

• Do you offer discounts for bulk purchases?

Absolutely! For orders totaling over $100, we offer volume discounts to accommodate your larger purchasing needs. To get a customized quote that reflects your specific bulk order, please contact us at service@chicute.com.

• Payments?

We take PayPal and all major cards (Visa, Mastercard, Amex). Checkout is secure—no shady biz here.

• Can I modify or cancel my order after payment?

Yes, you have the option to modify or cancel your order within 24 hours of making the payment. To do so, please promptly contact our support team and provide them with your order number for immediate assistance.

• Shipping time?

Orders ship in 1-3 weeks (customs can be slow, FYI).

• How do international shipments work? Are there any customs fees?

Yes, we proudly ship our products worldwide. However, please be aware that any customs fees, import duties, or taxes imposed by your country's customs authorities are the responsibility of the buyer. These fees can vary significantly from one country to another. We strongly recommend checking your local customs regulations and potential charges before placing your order to avoid any surprises.

• How can I track my order?

Once your order has been shipped, we'll send you a tracking number via email. Simply use this number to check the delivery status of your package either on our website or through the carrier's official tracking portal.

• Returns?

30-day hassle-free returns if it’s not your vibe. Just keep the packaging! If it’s broken, we'll cover shipping.

• How do I start the return process?

To initiate a return, simply log in to your account on our website. Then, go to the “Orders” section and choose the “Return Item” option. Follow the on-screen instructions to generate a prepaid shipping label, making the return process quick and hassle-free.

• Who is responsible for the return shipping costs?

If the item you received is defective or not what you ordered, we will take care of the return shipping fees. However, for returns due to a change of mind, the buyer will be responsible for covering the return shipping costs.

• How can I get in touch with Chicute?

You can easily reach out to us by sending an email to service@chicute.com! Our friendly team is always here to help with any questions, concerns, or just to chat about your sparkling style.

• What is Chicute's customer privacy policy?

At Chicute, your privacy is our top priority! We strictly adhere to a comprehensive privacy policy that ensures your personal information is securely stored and never shared with third parties without your consent. For detailed information, please visit our Privacy Policy page or reach out to us at service@chicute.com.